Our General Terms and Conditions (GTC)

I. Purpose

The purpose of these General Terms and Conditions of Sale (hereinafter ‘GTC’) is to specify the conditions under which the Customer may benefit from the Products marketed (hereinafter referred to as “Products”) by the company OUIKEEP (hereinafter referred to as ‘OUIKEEP’), a limited liability company with a capital of €60,000, registered in the Lille Métropole Trade and Companies Register under number 914 695 697, whose registered office is located at 2 Boulevard Thomson prolongé, LESQUIN (59810) . OUIKEEP specialises in the marketing and revaluation of new and original car parts, dismantled by partner body shops during the conversion of new and unused vehicles. II. Definitions

II. Definitions

‘Customer’: refers to the consumer or professional who places an Order with OUIKEEP, for their personal needs or for the needs of their professional activity;

- ‘Contract’: refers to all documents binding the Customer and OUIKEEP and consists of these GTC, the invoice and any other document agreed between the Parties, including any special conditions.

- ‘Order’: refers to the Products ordered by the Customer from OUIKEEP, via the website or by telephone, after unreserved acceptance of the GTC; - ‘Website’: refers to the website published by OUIKEEP at www.ouikeep.fr.

- ‘Product’: refers to the product(s) ordered by the Customer from OUIKEEP.

III. Scope and enforceability of the GTC

These GTC form the basis of commercial negotiations and are systematically sent or given to each Customer when placing an Order.

The Customer expressly acknowledges having read these GTC before concluding the Contract;

Any Order implies unconditional and unreserved acceptance of and compliance with all the terms of the GTC.

The fact that OUIKEEP does not raise any objections to the provisions contained in any communication received from the Customer shall not be considered a waiver of its right to invoke these GTC.

OUIKEEP reserves the right to modify these GTC at any time or to modify or supplement them with new additional contractual terms and conditions. These modifications shall only apply to Orders placed after the modified GTC have been communicated to Customers by any means.

IV. Contractual documents

These General Terms and Conditions of Sale form an integral part of the Contract and prevail over any other previous commercial proposal made to the Customer by OUIKEEP or any other document sent by the Customer to OUIKEEP.

The Contract consists of the following contractual documents, listed in descending order of priority:

- The quotation on request;

- The invoice;

- The Special Terms and Conditions of Sale (optional);

- These General Terms and Conditions of Sale;

- Its annexes (optional).

In the event of any contradiction, the higher-ranking document shall prevail.

V. Order Process

When the Customer places an Order, they undertake to ensure that all the information provided is accurate and certify that they have full legal capacity to enter into such a transaction.

To place an Order, the Customer has several options:

- Online directly on the ouikeep.fr website;

- By telephone on 03 74 09 81 67 (standard rate number, price of a local call), Monday to Friday from 9am to 6pm (excluding public holidays) .

Products can be shipped throughout France and the European Union.

It is not necessary to create a customer account on the ouikeep.fr website in order to place an Order.

The Customer is asked to accept the GTC before confirming their Order.

In the case of an Order placed by telephone, OUIKEEP will inform the Customer of the location of the GTC so that the Customer can consult them before confirming their Order.

Confirmation of the Order by telephone constitutes acceptance of the GTC.

VI. Product availability

The availability of each Product is indicated in real time on the Website.

For Orders placed by telephone, OUIKEEP will inform the Customer whether the desired Products are still available.

VII. Modification and cancellation of the Order

All Orders are firm and final.

Any modification to an Order will require the prior written agreement of the Parties and will be subject to the payment of additional sums in the event of new Products being added and/or changes to delivery costs.

OUIKEEP reserves the right to refuse an Order if payment fraud is suspected or if there is an outstanding balance on a previous Order.

VIII. Delivery of Products

1. Place of delivery

The delivery options for non-bulky Products are as follows:

- Collection from the shop at 2 Boulevard Thomson prolongé, LESQUIN (59810) (France);

- Delivery to a collection point;

- Home delivery.

When the Products ordered by the Customer are very bulky, delivery is made to a store or to the Customer's home address.

OUIKEEP will inform the Customer of the delivery options available before the Order is finalised.

The Products are delivered to the address or collection point specified during the ordering process.

The Customer shall ensure that the address provided is accurate and complete.

OUIKEEP cannot be held responsible for any address errors attributable to the Customer.

When delivery takes place outside the European Union, customs duties shall be borne by the Customer.

2. Delivery charges

The amount of the delivery charges is indicated to the Customer once their personal information and address have been completed, and varies according to the weight of the Order and the place of delivery.

3. Delivery time

The delivery time for an Order includes the preparation time, which consists of verifying the information entered by the Customer, preparing the Order and handing over the Product(s) to the carrier.

Orders are prepared within 12 to 72 hours (excluding orders placed on weekends and public holidays) from the time OUIKEEP receives payment from the Customer.

The delivery time is then that of the carrier selected by the Customer.

The status of the Order can be viewed in the ‘My Account’ section, which will be updated automatically a few minutes after the Order has been confirmed on the Website.

If the Customer has not wished to create a Customer account, an order tracking link will be sent to the email address they have provided.

4. Delivery anomalies

If the Customer notices a delivery anomaly (delay, change of collection point, loss of tracking, etc.), OUIKEEP customer service is available Monday to Friday from 9 a.m. to 6 p.m. (excluding public holidays) to identify the problem and offer a solution within five (5) days at the latest.

In the event of proven loss of the Order, either the Order will be reshipped or a refund will be issued, at the Customer's discretion, within a maximum of fourteen (14) days from the date on which OUIKEEP actually confirms its loss. In the event of a significant delay in the preparation and dispatch of the Order, the Customer may cancel it by writing to OUIKEEP on a durable medium (e-mail) or directly online in the ‘order tracking’ section of the customer account.

Upon receipt of this information, the contract will be cancelled (unless the order has already been shipped) and the Customer will be refunded the full amount paid.

Exceeding the delivery time shall not give rise to any damages.

5. Checking the Order

Regardless of the delivery method of the Order, the Customer is required to check the condition of the packaging and the contents of the Order (damage, missing items, damaged package, broken items).

• if the Order is delivered by hand, the Customer is invited to make a written note of their reservations directly to the carrier or collection point and, if necessary, to refuse the Order;

• If the Order is not delivered by hand, the Customer is invited to send their reservations to OUIKEEP by email, no later than three (3) working days after receipt of the Order.

After this period, the Order will be deemed complete and the Products will be deemed free of any apparent defects. Consequently, OUIKEEP will no longer accept any claims for damage, missing products, damaged packages or broken parts upon receipt.

These provisions do not prevent the consumer from invoking the guarantee of conformity and hidden defects for malfunctions that become apparent during use and that the Customer could not detect upon delivery.

6. Transfer of risks

The hand delivery of the Order, or the carrier's confirmation of the deposit of the Order at the agreed delivery point, constitutes a transfer of risks to the Customer, who assumes all loss, damage, theft or any damage that may affect the Products.

With regard to deliveries to a location outside mainland France and unless otherwise agreed by the Parties, the latter agree that transport and the transfer of risks shall be governed in accordance with the EXW Incoterm (Incoterms 2020 ICC).

IX.: OUIKEEP's obligations

OUIKEEP undertakes to deliver the Products in accordance with the terms and conditions set out in these GTC.

X. Customer's obligations

The CUSTOMER undertakes to provide OUIKEEP with all the documents, details and information required to enable OUIKEEP to deliver the Products under the conditions specified in the Order.

The CUSTOMER undertakes to pay the price of the Products in accordance with the terms and conditions set out in Article VII of these GTC.

XI Financial Terms and Conditions

1. Invoicing

Upon dispatch of each Order, an electronic invoice is made available on the Customer's personal account or, failing that, sent to the email address provided by the Customer when finalising their Order.

2. Payment methods

The following payment methods are accepted:

• Credit card via the secure online payment solution STANCER;

• PayPal;

• Bank transfer;

• Cheque, made payable to OUIKEEP, sent to 2 Boulevard Thomson Prolongé, Lesquin (59810), FRANCE;

• Cash, only when collecting the Order in store and provided that the total amount of the Order is less than £500 including VAT.

3. Prices

The prices indicated by OUIKEEP are in euros, inclusive of all taxes, excluding delivery costs.

Prices remain valid as long as they are displayed on the ouikeep.fr website.

OUIKEEP reserves the right to change the prices of Products at any time.

The prices charged are those displayed on the website at the time of Order confirmation.

The applicable VAT rate is that in force on the date of the Order. Any change in the rate will be reflected in the price of the Order.

The Customer is required to contribute to the shipping costs, under the conditions defined in Article IV.2 of these GTC.

4. Payment terms and delays

The price is payable in full at the time of the Order, and payment is a condition of the Order's validity.

Failure to pay the price shall automatically result, without prior notice and from the first day of delay, in:

- The application of late payment interest equal to the European Central Bank's refinancing rate plus 10 (ten) points, without prior notice and from the first day of delay;

- The application of a fixed compensation for recovery costs of forty (40) euros, without prejudice to any other rights or remedies available to OUIKEEP.

In the event of total or partial non-payment, forty-eight (48) hours after a formal notice has remained unsuccessful, the Contract shall be terminated automatically if OUIKEEP deems it appropriate and may seek compensation for its loss in summary proceedings. The termination shall apply not only to the Order in question but also to all previous unpaid Orders, whether delivered or in the process of being delivered and whether or not their payment is due. Where payment is made in instalments, failure to pay a single instalment shall result in the entire debt becoming immediately payable, without formal notice.

Under no circumstances may payments be suspended or subject to any compensation without the prior written consent of OUIKEEP. Any partial payment shall first be applied to the non-preferential part of the debt, then to the sums that are longest outstanding.

OUIKEEP does not intend to grant any discount for cash payments or payments made earlier than the date specified in the GTC.

5. Retention of title

OUIKEEP retains full ownership of the Products until full payment of the sale price and any late payment interest has been made.

In the event of non-payment, OUIKEEP may demand the return of the Products at the CUSTOMER's expense and risk.

XII. Right of withdrawal

The provisions of this article are only applicable to Consumer Customers who have placed an Order for non-professional purposes.

In accordance with the legal provisions in force, the Customer has a period of fourteen (14) days from receipt of the Order to exercise their right of withdrawal by informing OUIKEEP, in a clear and unequivocal manner, of their decision to withdraw by email to contact@ouikeep.fr or by post to 2 Boulevard Thomson prolongé, LESQUIN (59810) (France).

In order to exercise their right of withdrawal, the Customer must complete the return form below or any other unambiguous written statement and send it to OUIKEEP by registered letter with acknowledgement of receipt to the following address:

OUIKEEP, 2 Boulevard Thomson prolongé, LESQUIN (59810), France / contact@ouikeep.fr:

WITHDRAWAL FORM:

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Surname and first name:

Full address:

Telephone number:

Email:

Subject: Cancellation of my order

Please find enclosed (specify the product) which I received on _______[date] following the order I placed on your website accessible at www.ouikeep.fr on ____________ [date].

In accordance with the legal provisions of Article L.121-21 et seq. of the Consumer Code, I kindly request that you refund me the sum of xxx, the total amount of this order.

Reason for withdrawal (optional):

Date: __/__/____Signature:

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To ensure ideal return conditions, the Customer is requested to return the Products in their original packaging and condition, without any signs of assembly or wear. To this end, OUIKEEP invites the Customer to open the packaging as carefully as possible so that it can be reused in the event of a return and to visually check, before assembly, that the part received corresponds to the part to be replaced.

Provided that OUIKEEP has received the returned products within this period, in their original packaging and condition, without any signs of assembly or wear, accompanied by all accessories, OUIKEEP will refund the price within fourteen (14) days, using the same payment method as the one initially used. In the event of non-compliance with any of the above conditions, OUIKEEP reserves the right to refuse the return and to send it back to the Customer at their expense.

Return shipping costs are the responsibility of the Customer and depend on the weight and volume of the Products and the Customer's geographical location.

A surcharge of £20 excluding VAT applied by carriers is to be added to the return costs.

In the event that the Customer receives a Product that was not ordered, the return costs shall be borne by OUIKEEP.

XIII. OUIKEEP's liability

OUIKEEP shall make every effort to ensure the proper functioning of the Website and the services offered therein, within the limits of liability set out in these general terms and conditions.

13.1 Access to the Website:

The Website is normally accessible 24 hours a day, 7 days a week. However, OUIKEEP declines all responsibility, without this list being exhaustive:

- In the event of interruption of the Website for technical maintenance or updating of the information published.

- In the event of temporary inability to access the Website (and/or the websites and applications linked to it) due to technical problems, regardless of their origin or source.

- In the event of unavailability or overload or any other cause preventing the normal functioning of the mobile telephone network used to access the Website.

- In the event of contamination by any computer viruses circulating on the network.

- More generally, in the event of direct or indirect damage caused to the Customer, of any nature whatsoever, resulting from access to or use of the Website (and/or the websites or applications linked to it).

- In the event of abnormal use or illegal exploitation of the Website.

- In the event of loss by the Customer of their username and/or password or in the event of identity theft.

13.2 Liability

OUIKEEP is involved in the relationship with the Customer solely as a reseller of automotive spare parts manufactured and removed from the original vehicle by third parties.

It does not offer the Customer any assembly services for the Products sold.

The Customer undertakes to use a qualified professional in the assembly and installation of car parts to assemble the Products ordered.

OUIKEEP cannot be held liable for the consequences of improper removal and refitting, the use of an unsuitable Product on a vehicle, or direct or indirect damage caused to property or persons as a result of the Products ordered.

The Customer is expressly invited to consult the recommendations and instructions of the vehicle manufacturer concerned regarding the compatibility of the Product and its use and maintenance.

OUIKEEP is also in no way responsible for the consequences resulting from: the storage of Products in abnormal conditions or conditions incompatible with their nature, their transformation, the loss or breakage of any part, in particular during unpacking and assembly, abnormal wear and tear resulting from poor maintenance or imperfect installation, swelling of the products due to water infiltration, impact or use, inappropriate temperatures or humidity levels.

In the event that the installation of the Products in the Customer's vehicle leads to a change in the type or technical characteristics of the vehicle, the Customer undertakes to make all the necessary changes to the vehicle registration document of the vehicle concerned, within the time limits set by the legislation in force.

OUIKEEP cannot be held responsible for any non-compliance of the vehicle registration document or the vehicle.

Furthermore, OUIKEEP shall not be liable for indirect damages such as loss of earnings or commercial or financial loss suffered by the Customer.

Similarly, OUIKEEP cannot be held liable in the event that the Products do not meet the Customer's expectations, provided that the Product corresponds to the description on the OUIKEEP website.

In the event of an Order placed by a professional Customer, OUIKEEP's liability shall be limited to the amount paid by the Customer for the Order.

XIV. Guarantees

1. No commercial guarantee

Ouikeep Pièces Automobiles does not offer any commercial warranty on the products sold.

The products are sourced from destocking, reuse or the circular economy, and may show signs of normal use or wear and tear for second-hand parts.

2. Statutory warranties

In accordance with current legislation, products sold to consumers are covered exclusively by the following mandatory statutory warranties:

• the legal guarantee of conformity (Articles L.217-1 et seq. of the Consumer Code),
• the guarantee against hidden defects (Articles 1641 et seq. of the Civil Code).

No other warranty shall be granted.

These warranties do not apply:

• to products sold to professionals in the course of their business,
• to defects resulting from incorrect assembly, misuse or modification of the product,
• or to normal wear and tear of parts.

3. Products sold to professionals

Products sold to professionals are sold ‘as is’, without any legal or commercial warranty, in accordance with Article 1643 of the Civil Code, provided that this has been agreed between the parties.

The professional acknowledges that they are purchasing the products for their own needs and that they have had the opportunity to examine them before purchase.

4. Right of withdrawal

In accordance with Article L.221-18 of the Consumer Code, the consumer has a period of 14 days from receipt of the product to exercise their right of withdrawal. After this period, no returns, refunds or exchanges will be accepted, except in strict application of the legal guarantees referred to above.

XV. Insurance

Each Party guarantees that it is insured for the consequences of its civil liability in the event that it is held liable.

XVI. Intellectual property

The presentation and content of the website constitute a work protected by copyright, of which OUIKEEP is the owner and rights holder.

Any reproduction, in whole or in part, is systematically subject to the prior and express authorisation of OUIKEEP.

Failure to obtain authorisation is punishable as a copyright infringement offence.

Similarly, the trademarks appearing on the website are registered and protected trademarks. Any reproduction of the word and figurative trademarks belonging to OUIKEEP without its express prior authorisation shall constitute trademark infringement.

XVII. Protection of personal data

In the context of fulfilling Orders, OUIKEEP collects and processes personal data concerning the Customer and acts as the data controller for the purpose of managing the contractual relationship. The processing carried out in this context is based on the performance of OUIKEEP's contract, insofar as such processing is necessary for the proper performance of the contractual relationship and compliance with its legal obligations. The personal data collected and processed in this context, as well as the entire file associated with the Customer, will be kept for the duration of the contractual relationship and for the applicable limitation period. This data may be transferred outside the European Union. In accordance with the applicable regulations, the Customer has the right to access, rectify and erase personal data concerning him/her and the right to restrict and object to the processing of such data. To exercise these rights, the Customer may send a request by email to OUIKEEP at the following address: contact@ouikeep.fr _________. Finally, the Customer may lodge a complaint with the personal data protection authority.

XVIII. Force majeure

In addition to the events usually recognised by the courts as cases of force majeure, any total or partial malfunction in the delivery of the Products resulting from any event whose occurrence would make it impossible or economically unreasonable to continue the commercial relationship shall be considered as cases of force majeure or fortuitous events.

XIX. Independence of clauses

If any part of these terms and conditions should prove to be void, invalid or unenforceable for any reason whatsoever, the term or terms in question shall be declared non-existent and the remaining terms shall retain their full force and scope and shall continue to be applicable. The terms declared non-existent shall then be replaced by terms that most closely approximate the content and meaning of the cancelled clause.

XX. Applicable law – Language By express agreement between the Parties, these GTC are governed by and subject to French law. They are written in French.

XXI. Election of domicile

OUIKEEP elects domicile at the address of its registered office, and the Customer at the address appearing on the invoice.

XXII. Settlement of disputes

In the event of a complaint made by a Customer concerning an Order, OUIKEEP undertakes to respond promptly and to make every effort to resolve any dispute with the Customer amicably. OUIKEEP undertakes to apply, where applicable, if invoked by the Customer, the legal guarantees of conformity and warranty against defects in the item sold.

Provisions applicable to Customers who are consumers:

In the event that OUIKEEP has not resolved the dispute with the Customer, the latter may appeal to the following bodies:

- Mediation:

In accordance with the provisions of Article L.612-1 of the Consumer Code, OUIKEEP guarantees the consumer effective recourse to a consumer mediation service. All consumers have the right to seek the assistance of a consumer mediator free of charge with a view to reaching an amicable resolution of the dispute between them and a professional.

If no solution to the dispute between them can be found and in accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the Customer may have recourse, free of charge, to the mediator to whom OUIKEEP reports, either:

- electronically at [contact@ouikeep.fr]

- or by post, sending a written complaint to [Ouikeep, 2 Boulevard Thomson Prolongé, 59810 Lesquin].

For more information, the Customer may also consult the website of the Commission for the Evaluation and Control of Consumer Mediation: http://www.economie.gouv.fr/mediation-conso/commission.

- At European level, the European Commission provides the Customer with an online dispute resolution platform, accessible at the following URL: http://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR.

European Consumer Centre France

Indigo number 0 820 200 999 (0.09 EUR/min)

By telephone: (0049) 7851.991.48.0

By fax: (0049) 7851.991.48.11

By email: info@cec-zev.eu.eu

By post: Bahnhofsplatz 3, 77694 Kehl – GERMANY

Website: http://www.europe-consommateurs.eu

In the absence of an amicable resolution, any disputes to which these GTC may give rise, concerning their validity, interpretation, execution, termination, consequences and repercussions, shall be submitted to the competent courts under the conditions of common law.

Provisions applicable to Customers who are professionals:

Any dispute shall be subject to prior consultation between the Parties. In the absence of an amicable agreement, any dispute between the Parties relating to their relations and in particular to the conclusion, interpretation, performance and termination of the Contract shall be submitted to the exclusive jurisdiction of the Commercial Court of Lille Métropole, even in the event of a guarantee claim or multiple defendants, including in the case of urgent or protective proceedings, summary proceedings or applications.

Version dated 12 November 2025